You will find answers to many of your questions in this section.  Please call our office at 419-946-1085  if you have any other questions. 

How do I set up/change/cancel an appointment?

To schedule an appointment, you can call our office at (419)946-1085 during regular business hours. Or, you can send an appointment request online from this website for non-urgent appointments.  If you need to change or cancel an appointment, please give our office 24 hours notice, when possible, so that other patients may be given the opportunity to be seen in your place.  In most cases, same day appointments are available for your urgent medical problems.

Do I have to pay for my visit at the time of my appointment?

If our office contracts with your insurance company, any required co-payment must be collected prior to service.  Subsequently, you may be billed for charges that are not covered by your third party payer. If we do not contract with your insurance provider, or if you have no insurance, you will be asked for payment in full at the time of service.   For patients with financial difficulties, payment plans can be arranged on an individual basis.

How much is my co-pay?

Your insurance company sets your co-payment amount, and it may be printed on your insurance card.  For additional questions, contact the Member Services division of your insurance company.

Can I leave a message for my doctor, or obtain medication refills over the telephone?

Our phone system does not allow you to leave messages.  Please call our office during business hours to request medication refills. 

As a rule of thumb, if you are out of your chronic medications, you are likely due for a follow-up visit with your doctor.  However, requests for short-term refills will usually be honored but you may be charged a refill fee of $10 per prescription.  When calling for refills, please be specific about the names of the medications you need, the dosages, the number of times a day you take each medication, and the pharmacy name and telephone number.  Be certain to give your date of birth, and home/work telephone number(s) so we can call you back.  Allow 48 hours for refills to be called to your pharmacy, and please check with the pharmacist before calling us to ask about the status of your refill.

Can I have X-rays or blood tests performed at your office?

Patients who require radiology services can obtain them at nearby radiology centers or local hospitals.   Results are usually available within a few days, but some tests take up to 2 weeks.

How can I find out the results of my tests?

Depending upon the type of test, results will be available within 14 days.  You will likely have a follow up appointment to review your results.  If you do not have a follow up appointment you will be able to access your results online.  Please register on this website so we can make contact you about your results.  Should more immediate contact be necessary, our office will call you with your test results. It is not necessary to call the office to inquire about test or X-ray results unless you have not heard from us within 14 days.

What do I do in an emergency?

If you believe you have a life-threatening or limb-threatening emergency, call 911 immediately.

Who should I contact if I get sick after office hours or on weekends?

A physician is available 24 hours a day, seven days a week on call. For after-hours questions of an urgent nature, please contact the answering service at (419) 946-5015 at Morrow County Hospital and they will page the physician on call.

How do I get referrals for tests, procedures, or specialist visits?

Please keep us informed of any tests or specialist appointments you may have. Often, your doctor will allow you to arrange these appointments yourself, to minimize any conflicts with your own schedule.  Make sure to call our office back with all of the appointment information once you have it scheduled.   Many insurance companies require referrals or preauthorizations from your Primary Care Physician (PCP) before certain tests, procedures, or specialty services are covered.   Please give us enough notice (usually one week when possible) to be able to complete any insurance requirements you may need.  Referrals can typically not be backdated once the appointment is over, and many specialists will not see you if you do not have your required referral at the time you arrive for your appointment.   Finally, because a referral is actually a request for a consultation from your PCP to a specialist, referrals are typically not authorized for problems that our physicians have not evaluated.

What if I have a billing question after my appointment?

Our office has a billing representative to discuss questions regarding professional charges and insurance coverage of your medical treatment.   Many billing inquiries can be resolved quickly with one phone call to our billing service.

Does my insurance pay for all of my medical care?

That depends on your individual insurance policy.  A small number of medical services that we provide in our office, and all cosmetic services, are typically not covered by most insurance plans.  You will be notified by us, in advance, if a test, procedure, or examination is thought to be at risk for non-coverage, and you will be asked to acknowledge in writing your acceptance of financial responsibility for those services.

Does your office accept Medicare assignment?

Our office does accept Medicare assignment for services normally covered by Medicare. We will be required to bill you directly for services you agree to, and which are not covered under your Medicare policy.

Is your office easily accessible for patients with physical impairments?

Our office meets the requirements for accessibility as set up by the federal government, and has handicapped parking available on premises.